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aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour
Core units SITHFAB021 Provide responsible service of alcohol SITHIND006 Source and use information on the hospitality industry SITHIND008 Work effectively in hospitality service SITXCCS014 Provide service to customers SITXCOM007 Show social and cultural sensitivity SITXFIN007 Process financial transactions SITXFSA005 Use hygienic practices for food safety SITXHRM007 Coach others in job skills SITXWHS005 Participate in safe work practices Elective units SIRXCEG008 Manage disrespectful
test and service batteries AURETR146 Remove and refit vehicle batteries AURTTA127 Carry out basic vehicle servicing operations * We can develop additional elective units that are not listed on request (Please contact us for further information)
All resources go through a compliance and quality check with highly experienced professionals who have worked in the VET sector
LLND Kit-AURHTZ101 Diagnose and repair heavy vehicle emission control systems PUA aggressive or abusive customers SIRXCEG009Empower Your Learners with Foundational Excellence In todays evolving vocational education and training environment, the identification and support of learners Language, Literacy, Numeracy, and Digital (LLND) skills are crucial for both compliance and learner success. CAQAs LLND Kit is a complete, audit ready assessment and support solution designed to help Registered Training Organisations (RTOs) identify, assess, and strengthen these foundational
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