Vocational Placement Kit-CUASS00083 Management Skill Set Unit Learner Guide

Learner Guide

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

Core units MEM13014A Apply principles of occupational health and safety in the work environment MEM14004A Plan to undertake a routine task MEM15002A Apply quality systems MEM15024A Apply quality procedures MEM16007A Work with others in a manufacturing

selection and induction of staff BSBLED401 Develop teams and individuals * We can develop additional elective units that are not listed on request (Please contact us for further information)

Vocational Placement Kit-CUASS00083 Management Skill Set Unit Learner GuideA work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.