Learning and Assessment Kit-BSBOPS505 Manage organisational customer service MEM Core units BSBDES502 Establish

Core units BSBDES502 Establish

sort and mark timber materials FWPCOT2260 Tally material FWPCOR3204 Visually assess materials * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBWHS201 Contribute to health and safety of self and others BSBSUS201 Participate in environmentally sustainable work practices ICTICT201 Use computer operating systems and hardware ICTICT202 Work and communicate effectively in an ICT environment ICTICT203 Operate application software packages ICTICT204 Operate a digital media technology package ICTWEB201 Use social media tools for collaboration and engagement Elective units ICTICT205 Design basic organisational documents using computing packages ICTICT206 Install software applications ICTICT207 Integrate commercial computing packages ICTICT210 Operate database applications ICTSAS209 Connect and use a home based local wireless network CUADIG201 Maintain interactive content BSBITU211 Produce digital text documents * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units VU23529 Analyse and participate in complex conversations VU23540 Present and listen to complex oral presentations in an employment or professional context Specilisation Units (2) BSBWRT411 Write complex documents VU23544 Critically read and write complex descriptive texts in a professional context General Electives (4) BSBTEC302 Design and produce spreadsheets BSBINS302 Organise workplace information BSBTEC301 Design and produce business documents BSBTWK401 Build and maintain business relationships * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-BSBOPS505 Manage organisational customer service MEM Core units BSBDES502 EstablishOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to